You got nothing to worry about : our plan is all inclusive and ready-to-use. Just put your Orange Holiday SIM in your phone and you'll be connected as soon as you land in Europe with 30 GB (1) on our 4G network (3). You can also stay in touch with your loved ones thanks to 2 hour voice calls to the world included in our plan.
The 30 GB of mobile data included in Orange Holiday can be used anywhere in Europe (1). You also get unlimited calls and texts from and to most of the European Countries (2). And don't worry about the coverage : we are recognized as the #1 mobile network in France for 10 years.
No commitement - Pre-Activated
Orange Holiday can be purchased online at travel.orange.com (eSIM only), in the Orange stores in mainland France or in specific Relay stores located in airports and train stations.
Your SIM card will be activated once it has been inserted in your phone and connected to the cellular network. The process is automatic, no action is required from you.
Regarding the eSIM version, Orange Holiday will be active once the QR code has been scanned and the phone connected to the cellular network. The process is automatic, no action is required from you.
In order to avoid the unintentional activation of your SIM card or an unwanted usage of mobile data, we recommend to insert the SIM card only when you arrive at your destination.
If you own an eSIM version of Orange Holiday, you can scan it with your phone as soon as you received it by mail. It will only become active once connected to the European cellular network.
Your SIM card is valid for 14 days from the moment of its activation, meaning from the moment the SIM card has been inserted into your phone and that it starts using the cellular network.
If you own the eSIM version of Orange Holiday, the validity of the eSIM is the same, 14 days from the moment you start using the cellular network. During these 14 days, you must identify yourself at Orange.fr.
Yes, mobile hotspot sharing is possible just like with a regular SIM/eSIM.
The SIM format is a classic SIM card compatible with all smartphones. However, you can purchase a digital SIM card (eSIM) on travel.orange.com but please note that only specific phones are compatible with eSIM technology (see next question). If your smartphone can handle eSIM you will only have to scan the QR code received by email and you'll be connected as soon as you land in Europe.
The following devices are compatible with eSIM format (list updated in October 2021) :
You can track your Orange Holiday usage by dialing #123#. You will receive a text message when you will reach 80% of your data consumption and when you will have used all the data included in the Orange Holiday offer.
Yes, Orange Holiday includes unlimited calls & texts from Europe to Europe and 2h calls & 1000 texts from Europe to the world.
You will receive an SMS indicating the complete depletion of your data. You do not risk any out-of-bundle extra cost.
Yes, you can top up anytime with our 20€ and 40€ top ups available on travel.orange.com
The 20€ Holiday top up contains 5Go of high-speed data as well as 1h calls & 500 texts from Europe to the world. The top up has a 2 weeks validity date and allows you to keep the same phone number.
The 40 € Holiday top up contains 30 GB (1) of high-speed data as well as 2h calls & 1000 texts from Europe to the world (2). The top up has a 31 days validity date and allows you to keep the same phone number.
Yes, alls top ups are compatible with all Orange Holiday plans no matter the format you choose, SIM or eSIM.
(1) 30 GB instead of 20 GB for all activations between June 3rd and October 5th 2022.
(2) Voice Calls and SMS from France and Europe to international destinations and France (excluding special numbers such as premium rate numbers and short codes). Per second billing for all calls. Internet, TV and e-mail usage charged by 10 KB increments. 30 GB included for mobile data use in Europe; beyond this limit, deducted from the credit at the applicable rate. The offer does not include BlackBerry® e-mail service, and paying use, content and services. This offer is recommended for use with unlocked mobile phones. Top-up validity: 14 days. See terms and conditions and list of European countries at orange.fr. Internet usage in Europe. Offer subject to conditions and valid on compatible networks and mobiles. 30 GB of mobile internet included in the offer, beyond that, internet usage deducted from the main credit at the current rate. Offer recommended for unlocked mobiles. Credit valid for 14 days. Mobile Internet: Beyond the data bucket, Internet usage deducted from the credit at the current rate. Line validity: 6 months.
(3) 4G available abroad with compatible offer and terminal, under 4G coverage of the local operator having a roaming agreement with Orange.